Since it is now August, and I still don't have my DSL, I thought I would update you on the situation. The first paragraph below is my original review, what follows is the latest in the saga.

I don't have a choice but to use Covad for DSL. Maybe one day they will come to install it. After registering with my ISP, they said they would put the order through to Covad. I got email confirmation of this, and after noticing a minor error in my address I wrote covad to tell them to correct it. A week later, on March 3, I received an email that says my address does not exist, and if I do not contact them by March 1 (note the date the email was sent), they will cancel my order. I immediately call Covad to resolve the problem. The technician I talk to, repeatedly says she does not understand my problem and cannot help me. Eventually, I asked to speak to her supervisor. After being on hold 42 minutes (my phone times these things, isn't that cute?), I speak to a supervisor. I repeatedly ask, "tell me what you need me to do to help you solve this problem." He just says that they'll "try to push it through again." Well, it's March 21st and I haven't heard anything. Unfortunately, this in progress saga is minor compared to what I've heard from other New Yorkers. At this rate, I'll just get a cable modem when it comes to my area in the Fall.

Early in April I started to call Covad again to see what the problem was. The customer service person I spoke with told me she could not help me and transferred me to a supervisor. When I explained my problem to the supervisor she said over and over "I can't understand your voice", which is just plain rude, and I would presume untrue. I have a profession that requires me to speak with the public constantly, and I have taken many years of speach therapy and training -- I don't have a newscasters voice, but I can certainly make myself clear and understood. I then asked her if she could transfer me to her supervisor. To which she responded "I am a supervisor." I said, "I understand that is your title, but I would like to speak to the person you report to." Over and over for 30 minutes she would just keep repeating, "I am a supervisor." Finally I said, "Look, I know you are not the CEO of Covad, so I know you report to someone, PUT THAT PERSON ON THE PHONE."

At this point, I spoke with a floor manager, who was very polite and helpful and apologized repeatedly for the rudeness of the previous person.

Does this mean I now have DSL? Hahahahaha. Surely you jest.
Covad has scheduled no less than 5 appointments with me and has missed EVERY SINGLE ONE. It is a known fact that they only make 25% -- 50% of their NYC appointments, but this is far below even that abysmal record.

And the punchline? They left me voicemail the other day said my install "might be delayed" because of an impending Bell Atlantic strike. Like that could make the least bit of difference at this point!



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