I've been using Prodigy internet service for 3 years because of a computer rebate that I had. With dial up speed for 22 dollars plus a second phone line for 12 and the total amounting to 34 I decided to go go broadband. Choosing between cable and dsl wasn't too hard a decision for me because Verizon was offering dsl for 34.99 plus I already have a verizon freedom package which brings that cost down to 29.99 a month for me. Thirty dollars for DSL or 35 for dialup? Not much of a choice so I signed up for the service online (do it online, trust me don't go through salesreps).
I got confirmation the same night and 3 days later I got my modem and other accessories in the mail. I opened the package and there was a 2 for 1 adapter missing which should have been included. It wasn't a big deal for me because I really didn't need it, but come on verizon, at least make sure everything's in the box before you ship it out. Two days later I got an email saying that my connection was ready to go. With everything set up and ready to go I proceeded to set up my internet connection... "Internet Connection could not be established". Hesitating to even call Verizon, I gave them a ring and I talked to a sales rep named Sean (by the way if a Sean attempts to help you out, hang up quick and redial hoping to get another rep). He proceeded to ask me questions and attempt to troubleshoot the connection problem, but it was pretty clear he had no idea wtf he was talking about.
I know a little bit about computers, and the rep didn't even know that the dsl filters have nothing to do with the modem synching with the network. After putting me on hold for 30 minutes he gave me a trouble ticket. I hung up and called my friend (thanks Dave), who went through the house and we eventually found out that I had an electronic meter reader which contributed to static on the dsl frequencies. (the sales rep never mentioned this to me). After removing the meter reader my service worked perfectly.
It's been 5 days or so since I fixed it myself, and a Verizon Tech was supposed to come over on Monday ( 3 days ago), and I've been home the whole time so I can wait for him to come n then tell him I already fixed it myself. I wanted to waste a little bit of Verizon's time since they wasted mine, but of course the tech has yet to come. In other words, if I didn't know someone who was a little computer savvy I would still be sitting here with no service. (By the way I checked online just now and apparently I don't have any trouble tickets apparently so they probably just cut my request because they're backed up too much).
As far as my speed goes I checked it at dslreports.com and I'm getting a steady 750 kb/s, so the actual speeds probably about 800 kb/s downstream and 120 kb/s upload. I'm happy with the speed despite the fact that I'm 17,000 feet from my DSLAM (18,000 is max according to Verizon). The software that I got included MSN, which doesn't really do much for me, and the Verizon "Control Pad" service included looks like a software that two high school seniors created for fun and it needs revamping. But as far as I'm concerned the only thing that matters is my connection speed. If you know something about DSL and you think you can fix a problem that you have with it that might occur, it's worth it. If you're a newbie, I don't recommend Verizon DSL.
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Amount Paid (US$): 29.99