global internet solutions scam
Written: May 24 '01
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Pros: cheap
Cons: the company changes contracts to trap customers into paying for things they never agreed to
The Bottom Line: scam
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| nosepilot's Full Review: gisol.com |
Global Internet Solutions
www.gisol.com
is a Los Angeles based company
which offers several webhosting plans including
the Best Package,
a $7.95/month plan
with a 2GB/month bandwidth limit.
On 3/8/01
Global Internet Solutions telephoned customers
whose websites had exceeded traffic limits
and notified them that bills charging $.07/MB had been mailed out.
I was notified that I owed Global Internet Solutions $16243.85.
http://thewebfairy.com/nosepilot/records/bill.jpg
I have records showing that through 2/28/01
Global Internet Solutions did not have ANY bandwidth limits on ANY of its products.
In March 2001, the bandwidth limits were mentioned but in one place:
amendment "9a" of the Service Contract.
http://thewebfairy.com/gisol/11/d13b.html
Previously, the bandwidth limits existed NOWHERE.
2/28/01
http://thewebfairy.com/gisol/11/d16b.html
12/1/00
http://thewebfairy.com/gisol/11/d17b.html
12/4/00
http://thewebfairy.com/gisol/11/d12b.html
12/20/00
http://thewebfairy.com/gisol/11/d18b.html
Through the internet, I have tracked down 2 other people who have been
affected by the 2GB/month traffic limit
(I'm sure that there are more victims but I have limited means of finding them).
http://thewebfairy.com/gisol/testimonials/c1.html
It seems that Global Internet Solutions
did not notify its customers that it was changing its policies.
On 11/3/00 I paid $190.80
for 2 years worth of unlimited bandwidth hosting.
http://thewebfairy.com/gisol/instruments/q.html
My website has had very high traffic throughout my relationship with
Global Internet Solutions.
By my estimates, my website has had
300+GB worth of traffic in February,
300+GB in January,
150+GB in December and
75+GB in November.
In a 3/13/01 telephone conversation with Brian Spivak
of Global Internet Solutions's legal department,
I was told that I was being billed in March
but had not previously been billed because:
1. An amendment to the service contract
had been "made public" "30 days ago"
2. I was allowed to exceed a limit during November,
December, January because of "courtesy"
3. Global Internet Solutions had no records of traffic to my website
exceeding any limit in November, December, and January.
Between March 15 and 17,
Global Internet Solutions repeatedly refused to show me
a copy of contract that I had signed on 11/3/00.
http://thewebfairy.com/gisol/11/refuse.txt
On 4/4/01
Global Internet Solutions told my lawyer that :
1. On 11/3/00 I agreed to a Service Contract with a 2GB/month limit.
2. The Global Internet Solutions contract had not been amended since September 2000.
3. Global Internet Solutions had no records of traffic to my website
exceeding any limits in November, December, and January.
Global Internet Solutions faxed my lawyer an alleged
copy of the November Service Contract that i signed.
The alleged November 2000 contract has a 2GB/month limit
and several fewer spelling mistakes than the March 2001 contract.
http://thewebfairy.com/gisol/11/d14b.html
Around 4/6/01
the March 2001 Global Internet Solutions Service Contract
was replaced for less then 1 week by a document identical to the
"November 2000" contract that was faxed to my lawyer.
The "November 2000" was fabricated in April 2001.
Global Internet Solutions had NO BANDWIDTH LIMITS ON ANY OF ITS PRODUCTS UNTIL MARCH 2001.
The limits were secretly amended to the Service Contract to
trap customers into paying fees that they had not been aware of.
Global Internet Solutions has a history of being dishonest.
The company bills itself as
"a world recognized leader in domain name services
with over 560,000 clients in over 120 countries and growing."
http://www.mail-archive.com/isp-webhosting@isp-webhosting.com/msg01747.html
It lies to its customers that it handles big accounts
such as Motorola, Intel and Sony.
* Global Internet Solutions cannot spell.
* Global Internet Solutions does not have the technical expertise
to program basic CGI forms.
http://thewebfairy.com/gisol/7/form.gif
* Until I pointed out the problem,
Global Internet Solutions had a Control Panel
(to be used by customers to track traffic)
which did not work properly on any browser.
http://thewebfairy.com/gisol/evidence/browsers.html
* Global Internet Solutions cannot keep its own website functioning.
http://thewebfairy.com/gisol/11/broke.html
I have found numerous people who complain that Global Internet Solutions
* does not adequately provide promised support
* does not reliably provide promised products
* charges customers for unwanted services
* only provides the 30 day money back guarantee
to customers who engage Global Internet Solutions in prolonged fights
I have received printed copies of the december 2000
Global Internet Solutions website from a man who unsuccessfully fought to get his
30 day money back guarantee last year.
He contacted government agencies who agreed with him that
Global Internet Solutions was a scam,
but were not able to do anything,
because his monetary damage was too small.
http://thewebfairy.com/gisol/proof/letter.jpg
I have found numerous people in similar situations.
8 have offered their testimonials.
http://thewebfairy.com/gisol/testimonials/a1.html
On 3/8/01 I began posting an online diary in which i documented
Global Internet Solutions's activities.
http://gisol.org/
The company has largely ignored me.
Every once in a while Global Internet Solutions would correct spelling errors that I would point out.
On 5/1/01, after working very hard to avoid a conversation with me or my lawyer
Global Internet Solutions feebly questioned my lawyer
about my postings and then again disappeared.
I have not been contacted by a 3rd party collection agency
and Global Internet Solutions has made no efforts to collect anything from me.
Recommended:
No
Amount Paid (US$): 7.95/mo
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Epinions.com ID:
nosepilot
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Reviews written: 1
Trusted by: 1 member
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