Stay away from GISOL
Written: Jun 25 '01
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Pros: Cheap
Cons: Unreliable hosting, unresponsive customer support.
The Bottom Line: Do NOT host with Gisol, they are not responsive to customers, and do not provide reliable service.
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| lylebclarke's Full Review: gisol.com |
Gisol are a bunch of cowboys, incredibly unresponsive, rude, and I'm pleased they are out of my life.
From the start they caused trouble, I virtually had to force them to provide the service they had already billed me for, which then turned out to be sporadic and not what they advertised.
I only hosted parts of Mooloo there, never the whole thing. Archives mainly, at one stage the webcam archives and all the cartoons except, of course, the front page, which remained on Mooloo/index.
I'm living in Denmark, and it is expensive to squeeze customer support out of a US company from over here. When I had trouble opening the account, even though they had charged me, and it started to become obvious they were mickey mouse, I lost confidence in them and didn't have the nerve to change the Mooloo domain over, so I left it where it was. This was last year.
Whenever the webcam couldn't get an FTP connection, an error message would come up, and sometimes then if I went to my site on their servers, I would find it was down. So I moved the comics back to my original webhost. I left the camera there though, using the FTP errors of my webcam software as a weather balloon. Eventually I got sick of them too, and turned the camera off, and shortly after, moved the webcam archives back to Mooloo so I could turn it on again and then mailed Gisol to close the account.
At this time, if I remember rightly, the Gisol control panel was down, they said they were building a new one or something. I though maybe the reason I can not find any info on their webpage about closing the account is because that info was in the control panel. So I sent them an e-mail saying that I want to close the account, but I received no reply.
When the control panel came up there wasn't any information anywhere in it about how to close an account. Or at least I couldn't find any.
I sent a third e-mail off saying I want to close my account. This time I got a reply saying that my payment had been accepted. So I thought, what? and then e-mailed them asking what that was about, and they replied straight away and said it was computer generated and not to worry about it. I thought, OK, and didn't do anything more about it.
But then six weeks or so later, I could see that they had helped themselves to our credit card again, so I get really annoyed and demanded to have the account closed (there was
nothing at the site at this time, and there hadn't been for a while) and I got no reply.
That didn't surprise me, so I sent individual e-mails off to every address that I thought was relevant. Again, no response.
Their website, their main website, was down (confidence building huh?) so I ended up hunting Google's cache and then later their website when it came up, and found every address I could find that I thought had something to do with them, and spammed them all with the same, or slightly varying messages for a couple of days, saying close my account.
It was here that they contacted me by e-mail threatening me legally if I kept spamming them. I replied "go ahead, waste your money on me, but I'd rather you closed my account" and said that I would keep spamming them until they did. I sent this reply to several addresses, but not as many as in the first round, just in case I missed the target with some of them and a third-(and innocent) party would get upset.
After this I got a reply saying something like "as per your request, your account has been closed".
Which it is.
I hope this helps.
Recommended:
No
Amount Paid (US$): 24/quarter
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Epinions.com ID:
lylebclarke
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Member: Lyle B. Højbjerg-Clarke
Location: Sønderborg, Denmark
Reviews written: 1
Trusted by: 1 member
About Me:
During the day I'm the "manly influence" at a small country town kindergarten in Denmark.
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