Ameriblech!
Written: May 15 '02
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Pros: Basically reliable, some decent technicians (the ones they haven't laid off)
Cons: slow to set up, steep installation fee, poor service
The Bottom Line: If there is a competitor available, give it a try. If not, I would seriously consider getting a cell phone. You'll avoid a lot of hassles.
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| jeffdubin's Full Review: Ameritech |
The year before last, I moved into a new apartment. Unfortunately for me, Ameritech Indiana had just laid off 33% of their technicians. As a result, it took 2 weeks for a service guy to arrive and install the line. During this time, I had to borrow a family member's cell phone, and run up a significant charge on it.
To make matters worse, they told me he would be at my place between 9 and 4. Thanks for making me spend all day waiting in the house--that's the way you do business in this fast-paced, service-oriented world.
As a redeeming quality, the technician who did show up was friendly, professional, and was able to answer a couple of questions I had. I just hope they don't can him in further efforts to "adjust their expense structure" or whatever the corporate euphemism is these days.
The company also took a while to connect the line in my current residence. And while their basic service isn't too expensive, they market add-on services very aggressively, and charge way too much for features like "Linebacker" (a protection plan for wires and jacks) that should be included in basic service.
I will keep my land line for the time being, since I'm looking for a job and don't want to change my number. But once I move in a few months, I'm sticking with my cell phone.
Recommended:
No
Amount Paid (US$): ~$25/month
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Epinions.com ID:
jeffdubin
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Member: Jeffrey Dubin
Location: Columbus, OH, USA
Reviews written: 11
Trusted by: 1 member
About Me:
About to graduate from master's degree program. Looking for job. Wasting time on this site.
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