Pros: There are NO pros at Comcast.
Cons: Customer service is USELESS and verbally abusive! They rip people off monthly
Ok, you won't BELIEVE the absolutely disgusting customer service we have had since November of 2006 since we were "merged" as Comcast customers from Adelphia customers.
First, we wake up one morning to no cable or internet. I call customer service and they say, you are two months late on your bill. I tell them it was paid. They dispute it. I work at home, and I had NO choice but to pay on the spot (144.00) for them to restore service. When they do, I get back online, check my bank account online, and sure enough, I had PAID it as stated. I call them back and tell them to CREDIT my debit card for the DOUBLE billing of the $144.00. They say, "you will need to fax in your bank statement". I say, OK, just to end the madness. I fax it in, and then customer service calls me the next morning and say they are crediting my debit card.
OK, at 4:00 p.m. that same day, we get a phone call, GUESS who, Comcast. They state they are shutting off our service if we don't pay our bill. I'm about to have a heart attack from anger at this point. I state, I pay it and faxed you proof from my bank. They state, "you paid it and then you cancelled your payment". I state, "I CANCELLED A DOUBLE PAYMENT". "Mam, you will need to fax your bank statement to my supervisor". I'm like, I just faxed the statement yesterday and that's why your finance department credited my debit card. "Mam, you will need to fax in bank statement resolve this". I hang up and call our local Comcast office (finance department that credited my debit card). "Mam, we called Mellon Bank-Adelphia's bank, and they never called us back about your payment).
I'm like, I PROVED to you I paid the bill. My bank statement says, it's been PAID!!!!!!!!! I fight for the next two weeks for them to "fix my bill".
OK, so, last week, I call to do something that I think is simple, cancel HBO. I call and say I want to cancel, to which the CSR says, "How about we give you HBO for $5.00 a month, instead of you cancelling". I think, great. This is the beginning of good customer service. So, a few weeks later, I get my bill. IT'S OVER $300.00!!!! I call, and ask what the hell is going on. They said, "Mam, because you had a change in your service, we had to make you a (new customer) and it is Comcast policy to bill two months in advance. I'm like, "NEW CUSTOMER????" They respond, "Yes, mam, because you had a change from your old "adelphia plan", we had to change you to a new customer so that you could have the new HBO promotion.
I'm like, I never changed the HBO!!! I ended up keeping IT. The CSR NEVER, not once, not a breath, mentioned NOTHING that if I changed or wanted to adjust anything on my account that they would charge me DOUBLE!!!!!!! If she would have said, "Mam, we will drop your HBO from $15.00 to $5.00 a month, but on your next bill, you will get TWO MONTHS ADVANCE BILL" due immediately". OF COURSE, I would have said NO.. Save me $10.00 a month on my HBO but charge me $300.00.
They are thieves!!! and do it legally. Their customer service talks to you like you're DIRT under their feet. Someone should set out a class action suit. Did I mention that for 3 months, we did not even get the ON DEMAND services that we were paying for when they changed from Adelphia to Comcast. No HBO on Demand, no ANYTHING on demand, but we sure had to pay for it.
Do yourself a favor, NEVER EVER do business with them. Also, our Internet constantly "dropped service" throughout the day!