Comcast

547 ratings (521 Epinions reviews)
Epinions Product Rating: Disappointing
5 stars
19
4 stars
24
3 stars
36
2 stars
72
1 star
363
Share This!
  Ask friends for feedback

Comcast Lies - Bait and Switch Internet Service Offer

Apr 21, 2011
Review by  
Rated a Helpful Review
  • User Rating: Disappointing

  • Customer Service:

Pros:Nothing good to say about Comcast:-(

Cons:False and misleading advertisement. Bait and switch. Comcast

The Bottom Line: Comcast cannot be trusted. The company is founded on greed and deception. It is amazing that they get away with it.


A special rate for Internet service is offered through broadbandoffers.com. The deal is stated as $19.95 per month for 6 months with no contract and service can be cancelled anytime without penalty. They also advertise a free modem, but you must buy the modem and then mail in rebate forms to receive reimbursement minus shipping cost. The online application takes you through some hoops and indicates that service will be activated after the modem is received. I received the modem and then called the phone number that was provided, which connected to Comcast customer service. They had no record of the order and do not offer any deals such as what was stated. After an 1-1/2 hours of the runaround, I was finally told that broadbandoffers.com is a third-party service and I would have to go through them for activation. I went back to the beginning, which was an advertisement at comcastoffers.com, which links to broadbandoffers.com. I could not find any phone numbers. There was an online contact form and I submitted a request for activation. An email response the next day indicated that broadbandoffers.com does NOT handle service activation. They referred me back to Comcast customer service.
The box that the modem came in clearly says "Comcast Corp" at the top of the shipping label and directly underneath this it says "broadbandoffers.com". I finally realized that the whole thing is an elaborate bait and switch scam, which appears to be operated by Comcast. I sincerely doubt that I was the first customer to call Comcast and attempt to activate service based on the broadbandoffers.com offering, but the operators played dumb and led me around and around as if to wear me down so that I would get tired and give up. The catch is that once you have payed for the modem and received it, you are not likely to return it at your expense, wait for a refund, and also forfeit the original shipping cost. Broadbandoffers.com cannot activate the service for the stated price and Comcast bumps you into a higher price plan (with a contract?). At that point I decided that I will NEVER DO BUSINESS WITH COMCAST AGAIN!


Recommend this product? No


Amount Paid (US$): 112.90


Share this product review with your friends   
Share This!


Related Deals You Might Like...

Lot Of 5 Antronix 4-way Hd High Freq Comcast Cable Splitter Cmc2004h Brand

Lot Of 5 Antronix 4-way Hd High Freq Comcast Cable Splitter Cmc2004h Brand

LOT OF 5 (4-WAY) COMCAST CABLE COMPANY SPLITTER Description One New Antronix Balanced 4 Way Coax splitter Model CMC2004H-A High Quality, 5 - 1000Mhz.S...
eBay

$9.98

FREE Shipping
2 Two Comcast Universal Remote Control Three Devices

2 Two Comcast Universal Remote Control Three Devices

Template By Froo! 2 Two Comcast Universal Remote Control Three Devices This Buy it now is for two brand new Comcast universal remote controls. These R...
eBay

$25.99

+$2.50 shipping
Brand Xfinity Comcast Motorola Dvr Cable Box Light Grey Universal Remote

Brand Xfinity Comcast Motorola Dvr Cable Box Light Grey Universal Remote

THIS LISTING IS FOR A BRAND NEW COMCAST/XFINITY UNIVERSAL REMOTE CONTROL. THIS IS THE LIGHT GREY VERSION AND COMES WITH TWO DOUBLE-A BATTERIES AS WELL...
eBay

$7.99

+$4.12 shipping
Brand - 2 Comcast Digital Transport Adapter Universal Remote Control

Brand - 2 Comcast Digital Transport Adapter Universal Remote Control

Template By Froo! Brand New - 2 COMCAST DIGITAL TRANSPORT ADAPTER UNIVERSAL REMOTE CONTROL This Buy It Now is for 2 COMCAST (DTA) DIGITAL TRANSPORT AD...
eBay

$15.00

+$2.15 shipping
Comcast Universal Remote Control Motorola Dch Model- Gray

Comcast Universal Remote Control Motorola Dch Model- Gray

This Buy It Now is for Brand New Comcast Universal remote. This remote will come with a programming guide provided by the manufacture and batteries.Th...
eBay

$17.99

+$3.50 shipping
3-way Digital Splitter Hd Tv Cable Antenna Ota Comcast Dtv 3way Time Warner

3-way Digital Splitter Hd Tv Cable Antenna Ota Comcast Dtv 3way Time Warner

roytoom Store H IGH QUALITY 3-WAY DIGITAL SPLITTER GET READY WITH DIGITAL SPLITTERS WITH POWER PASS THIS IS A DIGITAL SPLITTER MEANING THAT IT COMPATI...
eBay

$5.99

FREE Shipping
Comcast / Xfinity Digital Transport Adapter Dta Universal Remote Control

Comcast / Xfinity Digital Transport Adapter Dta Universal Remote Control

The Comcast Digital Transport Adapter universal remote is designed to work with the Digital Transport Adapter (Digital Adapter) supplied by Comcast.Ne...
eBay

$7.47

FREE Shipping
Comcast Universal Remote Control Motorola Dch Model

Comcast Universal Remote Control Motorola Dch Model

This Buy It Now is for Brand New Comcast Universal remote. This remote will come with a programming guide provided by the manufacture and batteries.Th...
eBay

$17.99

+$2.00 shipping
Comcast Xfinity Dvr 3-device Universal Remote

Comcast Xfinity Dvr 3-device Universal Remote

Comcast Xfinity DVR 3-Device Universal Remote Brand New with 2 Batteries Good looking and working condition Guaranteed Against DOA Picture shows the a...
eBay

$10.00

FREE Shipping
Comcast Remote Control On Demand My Dvr Pip Cable Box Original Red Ok Button

Comcast Remote Control On Demand My Dvr Pip Cable Box Original Red Ok Button

Comcast Remote Control ON DEMAND MY DVR PIP Cable Box Original RED OK Button NEW BRAND NEW.
eBay

$9.00

FREE Shipping