After using TWC for internet, cable and phone for a couple years my wife's weekly phone calls to her family in Japan were blocked by Time Warner Cable.
I called customer care and after maneuvering through over an hour of redirection and hold after hold, was finally connected to a live person. They sad that we needed a long distance rider to our account for an extra fee and that it would take up to four business days. I explained that we have always used our phone for long distance calls to which he replied that he didn't have access to our records.
The operator then ask if our internet seemed slower lately (which it has) and ask if I would like it set back to what we had before for an additional charge. So now this little alarm goes of in my head: did they just slow my internet down to up-sell me a speed-up?
When I tried to get back to the topic of the bogus long distance charge they brought up another pitch for even more additional charges.
I'm not sure if this type of thing is legal, but I'm going to guess that it isn't.
It isn't even about the cost - the cable / internet / phone package that we have with Time Warner is such an insignificant charge in comparison to what I earn that I have never considered changing until now.
We're going back to AT&T.
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