Extremely flexible and powerful
Written: Jun 20 '01
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Pros: Flexible, easy to implement
Cons: Less of collaboration features as compared to competition
The Bottom Line: Buy it and implement it
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| sanjeevsahni's Full Review: Oracle iSupport |
Flexible, easy to implement
Good service functionality
Easy to extend
comprehensive customer service portal that empowers the users to receive personalized self service and assisted service for their service issues over the Internet.
The problem avoidance architecture avoids service request creation for common problems as a user can self search and discover solutions using an online knowledge base
integrated with Oracle TeleService, the call center enabled agent facing application.
good set of service request management, knowledge base management, assisted help and interactive forum capabilities
promotes collaboration among users by providing them a platform for online interactive forums.
Assisted Help -provides its users access to live help by a support analyst through Call me Feature.
Installed Base Management - allows a user and the service organizations to manage the products owned by a customer
Real time Transactional Inquires -provides real time online transactional inquiries to customers on orders, returns, invoices, contracts and payments.
Flexible and Personalizable Home Page
ยท Oracle iSupport allows a user to personalize his home page by allowing him to manage the content and layout on his home page.
Recommended:
Yes
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sanjeevsahni
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