Excellent Product, Gives a very Quick ROI
Written: Dec 20 '02
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Pros: Excellent Product, Gives a very Quick ROI
Cons: Needs Oracle TeleService for service request resolution; But is integrated out of box
The Bottom Line: Excellent Product, Gives a very Quick ROI
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| sanjeevsahni1's Full Review: Oracle iSupport |
Easy to set up
Intuitive
Oracle iSupport is a comprehensive web-based self-service application that empowers users to resolve their service issues themselves and if necessary, to receive assisted service.
Its problem avoidance architecture, based on a powerful knowledge management system, leads to significant reduction in the volume of service requests and related costs. Oracle iSupport provides a powerful knowledge management module for searching solutions to known problems or documents. Its advanced and basic search capability enables customers to proactively take advantage of the vast and collective knowledge base, 24x7x365 from anywhere in the world.
Oracle iSupport also offers other compelling features including collaboration through interactive online forums, transactional inquiries, user management and installed base management. It enables companies to provide closed-loop support across multiple service channels, through its seamless integration with Oracle TeleService - the call-center enabled agent-facing application.
Oracle’s E-Commerce offering truly supports multi-channel collaboration through its web call back feature which immediately and intelligently routes a customer to receive assistance from a support analyst, upon request and at any time.
All of this allows companies to enhance customer satisfaction, while cutting costs and improving the productivity of service organizations.
Fast ROI
Needs Oracle TeleService for service request resolution; But is integrated out of box
Integrated with Oracle Applications E Business Suite
Provides:
user Registration
User management
Service request Management
Forums
Knowledge Base
Documents repository
Surveys
Personalization capabilities
Recommended:
Yes
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Epinions.com ID:
sanjeevsahni1
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