Pros: Great phone help, user-friendly online site, many gift card options for using points.
Cons: I haven't had any bad experiences with Discover.
For many years now, I've experienced consistently excellent, compassionate, and speedy help when I've talked with Discover staff members on the phone. The staff members have all been very supportive ... which I especially appreciate when I struggle with seeing well enough to use the online site easily, and when I sometimes click where I didn’t mean to click… then see from a later email that I made a mistake. (It’s great to get the followup emails noting actions that I’ve taken or things set to occur as these help me see if I accomplished what I meant to accomplish on the website.) More about great staff: today Kierra at the Delaware Center was very friendly, intelligent, and patient help .... especially when I muddled up some math. Also I love getting gift cards with my Discover points. In the past I've used gift cards at bookstores and restaurants... and now am enjoying the use of Ace Hardware Gift Cards. Ace cards allow me to feel like I'm getting flowers, seeds, and animal food for my furry and feathered yard friends for free... As I pay most of my bills now with Discover, I've learned that it's an increasingly easy way to stretch my money by acquiring points. I appreciate the wide range of Discover partners offering Gift Cards through Discover points.