Good card but poor service
Written: Nov 12 '00
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Product Rating:
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Pros: Hotel/airline points
Cons: customer service just wants to get you off the phone
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| ninjafly's Full Review: Hilton Credit Card (American Express) |
I got the Hilton Amex Card after my free year with the Delta Skymiles Amex card ran out. I should mention that in a year with that card we compiled enough miles for 2 free tickets to Jamaica. The Hilton card rewarded us with points for accepting and no annual fee at least the first year. I would say that just a day or two ago I had an issue for customer service that seemed simple to me but it took them a while to resolve. I sent in my payment with two checks in the envelope. One from me and one from my wife. They only cashed one so when I called they said the machine probably destroyed the check. I said fine just send me a letter stating that fact. They would not send me a letter but instead just wanted me to send another check. I asked, what if someone finds this check and then cashes it on my wife's account. They then suggested I put a stop payment on the check. Most of us know that there is a charge for this. I refused to pay for them destroying or losing my check. Long story short I pushed and pushed for a supervisor who agreed to pay the cost of the stop payment. The card is fine if you want to get the points. I can still recommend it but not highly since I had to spend 30 minutes on the phone because they messed up.
Recommended:
Yes
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Epinions.com ID:
ninjafly
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Member: Michael
Location: Simpsonville SC
Reviews written: 10
Trusted by: 0 members
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