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Continental Air OnePass (Chase Manhattan)

Continental Air OnePass (Chase Manhattan)
Overall Rating: Product Rating: 3.0
Customer Service:
Web Site Experience:

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Terrible Customer Service

Written: Nov 24 '08

Product Rating: Product Rating: 2.0
Customer Service:  
Web Site Experience:  
Pros: Miles on Continental.  CDW.

Cons: High annual fee and poor service.
hanuman67's Full Review: Continental Air OnePass (Chase Manhattan)
It's not free, the Continental One Pass program is no longer what it used to be and miles are worth less and less.  The Chase Customer Service is also frustratingly tedius and inept.  Just spent the better part of a half hour to ask one question about CDW coverage and was slotted to several different people, asked my card number about 10 times, disconnected twice, sent to the wrong person twice, and never got my question answered.

Called American Express.  First person I talked with answered my question. 

What a difference.

Recommended:
No

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hanuman67
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