After reading some of the horror stories about Cap1, I just wanted to give an inside view. I worked for Cap1 for over 2 years as a sales trainer. I have some insight and some advice. Insight: In 1998, 80% of their profit came from fees. Not interest, just fees. Late, overlimit, and membership. Advice: If you are charged a fee, regardless of what type, and you feel it is incorrect- call and speak to a supervisor/manager. Overlimit fees will always be waived. If your payment is 3days or less that willalways be waived also. If it's past three days, still call and speak to a manager/supervisor, they will waive it as well. APR can be lowered by request. Basically, associates are only able to do so much, so don't waste your time...speak directly to a manager. When speaking to a manager mention contacting the Better Business Bureau, State attorney general or the news media. If you still do not get satisfaction, speak to their manager and so forth.
Needless to say, I no longer work for the company. I found it difficult to justify how the company conducted their business and just didn't feel good teaching employees how to rip off our customers. Oh yeah, check those statements good. Lots of things just happen to appear by mistake. Don't believe that one either.
So take it from someone who was on the inside...




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