Fifth Third Bank Bliss
Written: Oct 03 '02
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Pros: Many branches that are accessible throughout Indiana
Cons: I live in Northwest Indiana yet the branch listed on my checks is Chicago. Why?
The Bottom Line: I enjoy the online banking. Their rates are better than any of the banks in the area in which I live. Many branches are accessible where I live or shop.
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| teachermom78's Full Review: Fifth Third Bank |
I have been a customer at Fifth Third Bank since August of 2001. As the interest rates were going down I decided it was time to switch my mortgage from my local bank since their rates were over 9%. As my father banks at Fifth/Third Bank in Crown Point he suggested that I check them out.
I never got the chance to make the initial contact. Dad sort of took over for me! He immediately went to his local branch (where they know him by name and he knows theirs!) and chatted with the loan officer and told him my husband and I were interested in remortgaging our home and could they help us.
The same day Dad was at the bank the loan officer contacted me by phone at home. We talked for nearly an hour discussing possibilities and comparing information regarding what I was currently paying vs what they had to offer.He was very helpful explaining the variety of loans we could choose. Of course, they were hoping for our business, but the loan officer never came across as "take it or leave it" as many banks I have experienced.
I made an appointment with the loan officer and he told me precisely what to bring to our meeting. I met with him within the week. We did the application process all by computer (unlike my home bank) as well as the credit check. Within one hour the loan was approved and we were on our way to a lower interest rate as well as better benefits in the loan package.
Even though our current mortgage on our newly built home was only 8 months old, we still had to have an appraisal. A gentleman drove over one hour to do our appraisal. He was just as kind and considerate as our loan officer. He told me he would write up the report within the next day or so and forward it to the bank. It happened just like he said.
Our closing was quick,uncomplicated, and very comfortable which was completed at a title company in Valparaiso. We signed a tree's worth of papers, I believe!! At that time we opened up a checking account, as well, since that is how our mortgage payments would be made (automatic withdrawl).
I regularly use the Rensselaer, Indiana, branch of 5/3 and have also opened a savings account there. I am not on a first name basis with the tellers as my Dad is at his branch (ha); however, the ladies are courteous and helpful. The more I use the teller service the quicker the ladies will be able to know my name upon sight, I am sure, too.
I have used online banking to transfer funds from my savings to my checking account. I could not believe how EASY it was and without any charge. The monthly statements are very easy to read . I also enjoy logging onto online banking just to view my two accounts. I get to see which checks have cleared and which checks are still outstanding. This has been very helpful.
I do wish that I still could receive all my cancelled checks on a monthly basis. There is just something about having them as a receipt that I like. Fifth/Third doesn't automatically return cancelled checks. I'm getting use to the system and I find it less bothersome as the months go by.
They currently use the Harland Check Company in which to order personalized checks. This is not my favorite company as I feel their prices are a bit high and I'm not fond of the 3-part deposit slips. I used to order checks through alternate mail-order checking companies (ie Current, Checks in the Mail, etc.), however, they do not offer 3-part deposits. I need to investigate if 5/3 will accept one-part deposit slips.
Overall, Fifth Third has kept up to its promise as "being the only bank you'll ever need". I'm a satisfied customer.
Recommended:
Yes
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Epinions.com ID:
teachermom78
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Location: Indiana, USA
Reviews written: 23
Trusted by: 0 members
About Me:
I am a special education teacher in a small rural school in Indiana.
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