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First USA

First USA
Overall Rating: Product Rating: 2.0
Customer Service:
Web Site Experience:

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Avoid at all costs.

Written: Feb 04 '02

Product Rating: Product Rating: 1.0
Customer Service:  
Web Site Experience:  
Pros: Can't think of any.

Cons: Ridiculous fees.

The Bottom Line: Avoid at all costs. Horrible customer service, and there are MUCH better cards out there.
kattart's Full Review: First USA
Ridiculous policies. Several years ago, I paid off my entire balance over the phone, and the customer service rep told me that it would be a $5 fee. Fine, I said, and assumed that would be included in the money taken from my checking account.

When my next statement showed up, there was a late fee of $35 on it. I called and asked why that was, seeing as I'd paid off my whole balance. No, they said, your minimum payment was $5 this month and you failed to meet that so we imposed a $35 fee. Turns out, they'd imposed this fee for my not paying the $5 over-the-phone payment, which I'd assumed would be added into the payment. Ridiculous.

Recommended:
No

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kattart
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