horrible online banking among other things
Written: Jan 07 '04 (Updated Feb 08 '04)
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Product Rating:
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Pros: bill pay works
Cons: bad navigation
poor customer service
broken site
poor integration
The Bottom Line: I don't recommend Citibank's so-called "EZ" checking to anyone at this time.
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| arktc's Full Review: Citibank |
I recently opened an account in the last few weeks with Citibank due to one of their promotions. I currently have an account with Bank of America as well, and have had accounts with a number of other banks, including online banks such as National Interbank and UmbrellaBank. I must say that I'm extremely disappointed so far in Citibank. First, it took them an extraordinarily long time to process my paperwork and fun my account, despite the fact that I faxed in my signature card right away and gave them my funding bank account's information upon signing up for the account on their site.
Second, the website is awful compared to BofA or the old UmbrellaBank interface. I have dealt with bad bank sites in the past (UmbrellaBank was good until they changed it to the current interface, National Interbank was so-so), but Citibank's has a number of problems. It's way too slow (even compared to the current UmbrellaBank interface), and I am constantly waiting with that stupid "I'm working on it. Just a moment, please." message that seems endless on occasion. I haven't gotten the Inter Institution Transfer feature to work yet (emailed customer service about it, more on that later) -- it keeps giving me the Citibank homepage instead of the feature. Everything is poorly integrated, and it's extremely difficult to navigate between features -- a menu up top like BofA's would be welcome. The billpay feature is functional, but ugly and hard to navigate. I design websites myself, and I question whether they ever had someone to test the site's navigation or not. It requires extra clicks to get through the menus and more extra clicks to get to the information you really want.
As I mentioned, I used the secure email feature from Citibank's site to contact customer service about the non-functional Inter Institutional Transfer feature. It has been about 24 hours, and they still haven't gotten back to me. Both UmbrellaBank and BofA using their secure email systems get back to me in fewer than 8 hours, for sure, and in some cases I would guess 2-4 hours. As a result, I don't believe I'm being too harsh by saying this is really unacceptable.
I haven't been to a branch yet, but I hope it's better than what I've seen so far.
***follow up***
Customer service still takes well over 24 hours (about 2 days) to respond to any customer service emails sent from their secure email feature. I've sent 2 or 3 since the original write-up. I still always feel like I'm making an extra click or two to do anything, compared to other sites.
Recommended:
No
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Epinions.com ID:
arktc
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Reviews written: 4
Trusted by: 0 members
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