Good bank as long as you don't need to use Customer Service
Written: May 07 '05
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Product Rating:
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Pros: Wide range of banking products available.
Good online services.
Cons: Horrible Customer Service.
The Bottom Line: Unless Citibank does a major overhaul of its customer service, I will be transferring my accounts to another institution within a year or two.
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| cnotemd's Full Review: Citibank |
My wife and I have been with Citibank for about 2 years.
It has been very convenient having all of our accounts with one bank, but it is an absolute nightmare dealing with customer service at Citibank. We started out by opening a basic checking account and a savings account at a local branch in NYC.
My wife opened the account herself as I was working that day. When I went to add myself to the account as a joint owner, all sorts of problems started.
Mysteriously, our checking plus account (overdraft protection) was closed. When I called customer service, they said that we would have to re-apply for this service.
What I didn't realize is that the checking account and checking plus have matching account numbers, so when we "applied for checking plus" this also started an application for a new checking account. This caused the last 2 checks from the "old" account to bounce (but were covered by savings).
But this set off red flags with citibank, who denied our application for checking plus due to "history of overdrafts", which was entirely thier fault. I kept asking why they couldn't have just re-opened the original account.
I was on the verge of closing all accounts with citibank, but we found a very bright young associate at another branch in NYC that got everything corrected.
We started out with a checking and savings account, but have since expanded to 2 interest checking accounts, 2 high yield money market accounts, 2 rollover IRA's and have also linked my wife's Citi Platinum Plus Mastercard.
Even though all of these accounts are linked, they insist that we have to have 2 separate statements each month (something about only 1 checking account per statement).
There has been a lot of outsourcing of customer service at Citibank (also related to the recent theft of PIN numbers by CSR's in India). Whenever I call, I now ask for the CSR's location. If they are overseas, I call back at another time. It's almost as bad as that David Spade commercial where all he says is "NO". If I need anything, thier response is "No, we can't do that", and its not until I speak to a supervisor or call back at another time and speak to an American CSR can I get anything accomplished.
You would think that after transferring thousands of dollars to a bank, they would show more appreciation.
Recommended:
Yes
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Epinions.com ID:
cnotemd
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Reviews written: 1
Trusted by: 0 members
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