Horses from the rear view?
Written: Feb 06 '01 (Updated Feb 07 '01)
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Product Rating:
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Pros: Lots of ATM machines
Cons: Real jerks run the place
Rude loan officers plus just inconsiderate of customers time
R
The Bottom Line: They have no clue about customer service.
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| Moppysl's Full Review: Wells Fargo |
Several years ago I refinanced my home with what was then Norwest Bank. It later became Wells Fargo. I left an emergency fund checking account with the bank since they allowed me a more than ample line of credit. Fortunately, I haven't had to use the account or the line of credit.
Recently, I decided to have my house re-sided. My contractor told me he could arrange for a home improvement loan through Wells Fargo. I said "Sure, if they can do it for the best interest rate." A loan officer called me the next day and said I'd been approved for the loan. I told him that I would have to come on Saturday and it would have to be between 11 am and 11:30 a.m. He said to be there at 11:15 and five minutes would be the maximum time needed. I said that was fine as I had another appointment at 11:45. He said "no problem." I should know by now when someone say "no problem" there is always a problem.
When I got to the bank it was 11:12 a.m. The receptionist told me she would inform the banker of my presence. I sat down thinking it would be only a few minutes. Mr Loan Officer strolled out of his office and dwaddled his way to the coffee pot and poured himself a cup. He sent the receptionist to a couple that was sitting across from me. They kept kissing each other on the neck. This wasn't a pretty sight, they were in their fifties. It was more like they were showing off than being sincerely affectionate. They would look up to see who was watching. Not too many people watched, as I said it wasn't a pretty sight.
When the aging Romeo and Juliet were summoned into the loan officer's office I asked the receptionist if she could arrange for me to sign the waiting papers so I could make my other appointment. She went in the office, returned and said "He said for you to sit down and wait until he is finished with these people. He's not sure how long. But just sit down and wait until he was finished."
I was enraged and replied that I would go to my own bank and for them to forget it. The receptionist would have been insane not to know how angry I was.
I proceeded to my regular bank, talked to the officer and got the loan approved on the spot. I could stop by on my way to work to sign the papers.
In the meantime, this bank Nazi from Wells Fargo calls and leaves a message on my answering machine that he expected me to be in his office at 10 a.m. on Saturday. He said the papers are ready to sign.
Today banks are begging for you to borrow money. I don't
understand how Wells Fargo can be so out of step about customer service. Naturally, I am going to tell Mr. Loan Officer to go kiss his Wells Fargo horse and not on the front of his nose.
Recommended:
No
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Epinions.com ID:
Moppysl
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Member: moppy
Location: Omaha, NE USA
Reviews written: 85
Trusted by: 49 members
About Me:
I'm the mother of four and grandmother to 10...The Vagabond Grandmother.
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