Take a Pass on Suretrade
Written: Dec 23 '99
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Product Rating:
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Pros: Cheap, but....
Cons: Slow response time, poor customer service
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| thedragonweyr's Full Review: SureTrade |
I was attracted to Suretrade for three reasons, the Motley Fool was using them for one of their portfolios, they only charge $7.95/trade, and big number three, 0 equities position required to open the account.
Unfortunately, I never really got to try out their service. I submitted my application on-line. Subsequently, I received a written application by U.S. Mail. This was filled out and returned at once. Four weeks later and I still have not been given an account number! I have been asked to fund my account, but cannot without an account number. I have all the information necessary to fund my account. I have re-configured my browser to better view their site, still no account number.
Multiple e-mails to the Suretrade Customer Service department have resulted in complete disavowal of me and my application. They asked me what address I sent the application to (in their own postage-paid envelope), they suggested that I try to re-register on-line (my user name and password are taken), they assure me that they can do a better job and my account will be open within two days. I doubt it. Their response time is abysmally slow, more than seven days to respond to e-mails. I could have opened accounts with five or six other discount brokers in the time I have wasted with Suretrade. Cheaper frequently is not better and in this case that goes in spades!
Recommended:
No
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Epinions.com ID:
thedragonweyr
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 - Top 1000 |
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Member: Pamela Matlack Klein
Location: Appomattox, VA
Reviews written: 131
Trusted by: 124 members
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The sky is falling!
~Chicken Little~
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