Absolutely Rediculous
Written: Jul 29 '05
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Pros: Absolutely NONE!
Cons: Slow, dishonest, Overly-automated, disorganized, unethical, rude, irresponsible.
The Bottom Line: These are the worst examples of human beings I've ver dealt with.
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| aaronhubbard's Full Review: AIG - American International Group - Auto |
The only experience I have with this company is through an accident with one of their insured. I have GEICO, which for the most part is decent, although you can see where they cut corners to get you their low rates. At any rate, upon first contacting AIG about the accident - which was clearly the fault of the other driver- their phone system proved to be complex and left us with no options to simply talk to a human, other than to sit on hold for as long as it takes- I was on hold 17 minutes before I gave up the first time...
When using the automated claims service, I was simply given the option to be transferred to the claims adjustor assigned to my case (an absolute jerk, who’s lied to me several times), or to speak “more help” into the phone in order to be put back on hold to talk to an AIG representative. Now, voice activated phone menus are just plain evil. But that’s not the point of this little narrative; the point is to explain the severe deficiencies in AIG Auto’s service.
The first time we spoke to the claims adjustor assigned our case, he was rude. He was very rude. He basically told us that the status of their insured’s coverage was not fully known and there was a chance he might not have paid his premiums- the insurance policy started July 15, the accident happened July 23. I’m fairly sure they don’t start a policy unless you’ve paid at least 2 months of premiums up front. At any rate, he went on to say he needed to contact his insured, and he’d get back to us the next day for sure about the status of the claim and where to take the car.
The next day came… and then went. About an hour before his office closed, we got the idea that he might not be calling after all. We picked up the phone and got ahold of him only to have him go through the same story, but extend out the date that it may take to get ahold of the guy to as long as 6 months! 6 days is unacceptable to me, let alone 6 months! He suggested about 3 times during the conversation that we just take it to our insurance, have them cover the work, and then our insurance will get ahold of them and take care of the money and we’d get our deductible back etc… This is a little deceptive, as GEICO has stated to us on several occasions that they will not retrieve our deductible for us. Besides any point about monetary compensation, they have taken on the responsibility of insuring this individual, why should we have to do anything but bring our car to the body shop and have them work on it?
Once off the phone with the adjustor, we attempted to get ahold of a human at AIG, and were promptly greeted with inexorably long hold times, and rude customer service agents (when you finally get to speak to one).! The customer service person we spoke to assured us that it could take as long as 9 months (upping the ante a little from our adjustor) and that we really should just have our insurance company deal with them after getting it taken care of…
If I as a private party were to handle myself with the complete lack of responsibility that AIG Auto has shown in this situation, I would be standing in small claims court right about now trying to explain to the judge why I thought it was OK to wait a progressively longer amount of time before paying back a debt that I owe. It’s absolutely ridiculous for a company that’s charged with such a simple task as assigning fault in an accident and supplying funds to make repairs could take so long and be so uncaring.
Recommended:
No
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Epinions.com ID:
aaronhubbard
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Reviews written: 1
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