I have had Cigna HMO as my medical insurance for several years. I had no choice but to take Cigna because it was all that my employer offered. I have a chronic medical condition that requires daily medication so when I first got Cigna I signed up for medication by mail. Bad Choice--Cigna owns a mail order pharmacy called Tel-Drug, they make you a deal that you will get 3 months of medication for 2 copays. Sounds good doesn't it? I thought so until I couldn't get them to ship my pills in a timely manner. I sent a prescription in to them and it took 3 weeks to get them to admit to having the prescription, they had it 3 days after I mailed it. I was out of medication for 10 days before I finally got a shipment from Tel-Drug. I called repeatedly only to be given a different story by every customer service rep I spoke to. The final straw was when Tel-Drug sent me the wrong medication. I called and spoke to a Pharmacist who argued with me, told me I must be mistaken, I didn't know what I was talking about and I should not worry about it because he was a "Medical person". I too am a "Medical person", I am a Registered Nurse who knows her medication very well. The Pharmacist finally admitted that what I had been shipped was the wrong medication but it was "Pretty close" to what the prescription called for. Pretty close just didn't quite cut it for me.
Recommend this product?
Since then I pick up my medication at a local pharmacy.I have to pay more for the medication but it is well worth it.
I have discovered that poor customer service runs rampant in Cigna. Every time I call about an issue I get a different answer from a rep, I never know quite what to believe.
The bottom line? Cigna is barely okay, if I had a choice I wouldn't have Cigna.
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