CIGNA really helps!
Written: Apr 09 '02 (Updated Apr 09 '02)
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Pros: Let me know that the symptoms I was experiencing where noting to worry about.
Cons: Didn't go into more detail.
The Bottom Line: I would like to recommend CIGNA for their excellent use of the automated phone line.
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| dastr8poop's Full Review: CIGNA |
Hey kids, it’s me dastr8poop! I bet you thought you’d seen the last of me, I sure thought you had, but it turns out that all it takes is one highly satisfactory customer experience to make me come screaming back to the consumer helpful e-ticket ride that is Epinions.
I’m here today to talk to you about insurance, pacifically CIGNA insurance.
Working as I do in the heath care field, I could tell you all kinds of boring information about CIGNA’s horrible track record and how they reimburse providers at such laughable rates that many doctors and hospitals are canceling their contracts with them. I could go on and on about my own experiences with them as a “recipient” of benefits, and how my account was almost sent to collections because they kept losing my claim. I could go on and on and bore you with all kinds of relevant details, but I choose not to.
Because boring details bore me.
Instead, I’m going to talk to you about one of the things that CIGNA offers as an “extra”. Many insurance companies tout their extras as a way to distract the consumer from the fact that they never pay their claims. Sometime this means bragging about how many doctors are in their “network” or selling you on the fact that the will be no paperwork and you’ll have nothing to worry about if you get sick. CIGNA uses the tried and true 24hr automated health information hotline.
I believe the intent of this service is to provide information about a variety of aliments, and by doing so relieve any fears that the concerned beneficiary might have. Sounds good. I know that there have been times in my life when I’ve been concerned about a rash, or an unusual discharge, or some other kind of rash when a 24hr automated health information hotline would have come in real handy.
The folly, and thus the comedy (because the is always comedy), inherit in this endeavor becomes clear when you take into account the fact that CIGNA has attempted to include every conceivable health concern in their pleasantly voiced-over library.
I would like for you to take a moment out of your busy day and experience for yourself the unnecessary extremes that CIGNA has taken to both waste money and provide their customers with vitally important health care information.
Call the CIGNA 24hr automated health information hotline at:
1-800-564-8982.
To access the health information library, press 2.
When prompted for the 4 digit extension enter: 5228.
Listen. Learn. And above all, be entertained.
Thank you and good night.
Recommended:
Yes
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Epinions.com ID:
dastr8poop
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Location: Gobblers Knob, WA
Reviews written: 30
Trusted by: 19 members
About Me:
Thank you for your time and positive contributions to Epinions.
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