It looked like a good deal!
Written: Jun 12, 2009
a Unrated Review
by the Epinions community
Pros:i can't think of anything positive to say about CSA
Cons:not interested in helping, only in taking your money
The Bottom Line: avoid getting this insurance, bad customer service, not friendly, and will look for every possible detail to reject your claim
I took CSA for a trip i made to India in Dec 08. on paper everything looked good, but when i had the incident abroad, i found out what poor service they had and it made me furious. First of all they didn't want to deal with my case because i saw a doctor 5 days after the incident had happened - they have a clause that says you must see a doctor within 5 days, but when you get sick, on foreign soil, who counts the days? but there was more. the lady that was handling my claim was very very cold, not rude, but you could tell she wasn't interested in helping at all, and found every possible excuse to reject my claim. Since i was dissatisfied with her handling, i decided to speak with a supervisor, but guess how many phone calls it took to finally speak with one (did you say 5? 10? - keep going....), and even after i pleaded my case, i never heard back again, i've tried since to follow up, but get rejected every time (I am writing this review on June 09 - half a year later!)
bottom line is, CSA to me is a scam, their customer service is horrible, and i don't recommend anyone buying their services.
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