I brought this for my husband. Thank God nothing major happened. Plane and baggage delayed by airport because of weather. They made me prove it. There was a lot of noncommunication from them. Weeks would go by and I would call again and again. Yesterday, Jan 27. 2011 we got a check in the mail for only $50. They lied. Never again. I didn't even get my money's worth. I paid $54 for only 4 days of coverage insurance. The policy said travel delay would pay $150 a day if the delay was greater than 6 hours. The delay was 16 hours. I had to get an hotel for $89.99 plus tax and they did not honor that at all even with proof that I sent them. Baggage delay was for a max of $500 possibly $100 a day. The $50 sent was an insult. They didn't even discuss with me beforehand what I was entitled to. So unprofessional and scammy feeling. I would never use them again. I thought I researched and got the best one. Now I see so many complaints for CSA travel protection on the google search engine. I read so many unhappy customers long sad stories.  So if your loved one died, I could see this playing out for years unless you went and got a lawyer. Pass this company up for sure.

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