I have to qualify this opinion by saying that I have not gone on my insured trip yet, nor have I tried their service in time of need. But I feel like I need to warn others about my experience:

I purchased a CSA policy off of Travelocity.com after I booked an expensive trip that I plan to take shortly. I paid $3500 in tickets and resort deposit, that is non-refundable, so I got insurance in case something happens and I lose that money.

My flights are on Delta. With a strike possibility soon, I contacted CSA customer service. My policy says I am covered under labor dispute by the carrier, so I asked, "do I just get a ticket refund, or will CSA pay for more expensive last minute tickets on another carrier?"

The answer: CSA does not plan to cover a loss from the Delta strike because they discussed the possibility in December. So unless I bought the policy in December(I bought in Jan), I was out of luck.

I of course was not told this before or after I purchased the policy for my Delta flights. I have never bought travel insurance before, but I imagine this is a common practice, and very deceptive, especially since a strike is listed in my policy as being covered.

So I am very disappointed that this is their policy. I will write back this board if they provide good service otherwise, but I already feel like the policy was a waste of money. I will not need their other coverage if I never make it to my destination. I can't afford to rebook, so I really hope I am unaffected by the strike. The trip is a surprise birthday present for my husband's 40th birthday.



Recommended: No