Colonial Penn

4 ratings (3 Epinions reviews)
Epinions Product Rating: Disappointing
5 stars
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YOU GET WHAT YOU PAY FOR

Mar 21, 2001
Review by  
Rated a Very Helpful Review
  • User Rating: OK

  • Customer Service:
  • Response to Claims:
  • Price Confidence:

Pros:Very low cost

Cons:red tape, cumbersome, prone to errors, confusing addresses

The Bottom Line: Bargain? Yes, if you know how to write in legaleze and sound threatening.


I have been using CP Insurance for around one year. The price they quoted me was several hundred dollars below two or three competing bids, so I jumped at it. However, I concur with the other three opinions in that their overall customer contact is crappy. Starting with its initial mailing of the application packet. Yes, their internal communication systems are a royal mess. They sent it to my address GET THIS: TEN TIMES!!!!!!!, one day even getting three in my mailbox. I don't know how these people can afford so low premiums when they have so much waste.

They were very pleasant when processing my application over the phone. However, things changed when I tried to contact their customer "service" lines. Long waits, ignorant agents, confusing information. However, in what counts, i.e., claim response I have had no problems. Twice this past year I had to call the tow truck for a dead battery or other simple thing, no accidents. I don't know how CP is going to react then. Overall, I would have reservations in recommending this company to someone I know. Now that I have read other members' opinions, I would definitely NOT recommend it.


Recommend this product? No


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