Pros: None yet observed. Will follow up when or if desired results are achieved.
Cons: No empathy. It doesn't cost the company anything to pretend like they care.
You want a quick response after you've been hit by one of their clients ? fuhgeddaboudit. Mind you this is my personal opinion based on my recent experience with this company. Your claim could take longer. I had to contact them multiple times to get the ball rolling, but no end in sight.