Poor Claims Service
Written: Oct 31 '03
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Pros: none
Cons: poor claims service for non-USAA policy holders and
unprofessional claims representatives
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| pearlander's Full Review: USAA Group - Auto |
Last month I filed an auto liability claim against a USAA policy holder. I found the USAA claim representative very unprofessional and quality of service very poor. The claim rep had me drive the car 30 miles to an appraisal center despite the fact the car was not safe to drive. I could never reach the claim representative on the phone and had to leave 3-4 messages before the claim rep would return my calls, always after several days have gone by. Contacting another claim representative was not helpful either as I was informed that I have to work with the claim representative assigned to my claim. They would not give me name of a supervisor either. It took over a month to process the claim. This is a very different experience I had in comparison with other insurance companies.
The USAA web site has no information in regards to filing customer/claim service complains. There's no information also on who are the company's officers or board of directors either.
Recommended:
No
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Epinions.com ID:
pearlander
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Reviews written: 1
Trusted by: 0 members
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