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USAA Group - Auto

USAA Group - Auto
Overall Rating: Product Rating: 4.5
Customer Service:
Web Site Experience:
Web Site Load Time:
Response to Claims:
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Great rates, but poor customer service when it counts

Written: Feb 21 '04

Product Rating: Product Rating: 3.0
Customer Service:  
Web Site Experience:  
Web Site Load Time:  
Response to Claims:  
Price Confidence:  
Pros: Great prices

Cons: Unreliable customer service when you call or make a claim
joe_agogo's Full Review: USAA Group - Auto
I have been with USAA for 17 years now.

Recently, I contacted USAA when another driver hit my car from behind. The other insurance company, Sentry, assumed full responsibility and paid for my damages. The claims person from Sentry was easy to get a hold of and very polite. The claims person from USAA was impossible to get a hold of and was distracted while I was talking with him over the phone.

I would say USAA's customer service is fine if you have questions about your policy, or things like that. When it comes to claims, however, their customer service is very dependent on who you happen to get when you call. You may get a good, professional person, or you may get an inexperienced person that can make things difficult. It's the luck of the draw.

Recommended:
No

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