Leave USAA after nearly 3 decades
Written: Apr 22 '09
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Product Rating:
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Pros: Friendly service Reasonable premiums
Cons: Poor claim service Inefficient phone system
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| bartelemy's Full Review: USAA Group - Auto |
Have been with USAA for 28 years. The phone system and difficulty reaching a representative and response to a claim (we have made 3 in this time) has caused us to rethink this whole company.
At the beginning, my father introduced us to USAA. They were very good to him. Although we did not have a local insurance agent, contacting USAA was easy and we were connected with agents quickly. That has changed dramatically. The agents are friendly, if you can get them on the line.
I do not want to go online every time I have a question. Just want to talk to a live human being. Last time I called it took 45 minutes to get to the right person. My question was simple and answered in less than 3 minutes. Since USAA does not have to pay local insurance agents, maybe they could improve that.
We have made VERY few claims and small ones. One time a car of ours was stolen and we went through hell to get low Blue Book. With all the premiums we have paid, could they spare the measly $2400? Nope we got $1700 after a LOT of haggling.
Recommended:
No
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Epinions.com ID:
bartelemy
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Reviews written: 1
Trusted by: 0 members
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