There is a Good Insurance Company
Written: Jun 05 '00
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Product Rating:
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Pros: Good price and fair rate structure
Cons: Sometimes slow customer service
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| gbodge's Full Review: USAA Group - Auto |
Aside from the paycheck, another advantage to military service is USAA. This is by far the best auto insurance company that I have dealt with.
Being a former resident of Massachusetts, I can give a specific example of what USAA will do for its customers. Massachusetts insurance rates are mandated by the commonwealth, so all companies are forced to charge the same amount, including USAA. USAA manages to get around it by sending the insured member a "dividend check" at the end of the year, essentially lowering the rate paid. I still get statements since I moved to New Hampshire, but no checks.
USAA has also been very fair with any claims. I have had windshields replaced without question, and received payment promptly.
There have only been a few poor points in the seven years that I have been a customer. One was when I had a car registered in Massachusetts and purchased a new car in New Hampshire. Apparently USAA would not insure two cars registered in different states, so another company covered the new car until its registration was renewed. The other is customer service. I have been on hold for more then ten minutes waiting to talk to a real person, and some of the people on the phones are not well versed in different state laws. I recently bought a new car and needed proof of insurance to get a DOD sticker. After several minutes USAA person telling me that New Hampshire doesn't require proof of insurance cards and my telling him that I need something to prove that I have insurance for the DOD, and explaining to him what I had received from USAA before, he finally figured out what I wanted, and faxed it to my office.
I would say that the few minor glitches are minimized by what you get USAA. If you are eligible, look at USAA when getting insurance.
Recommended:
Yes
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Epinions.com ID:
gbodge
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Reviews written: 61
Trusted by: 2 members
About Me:
Enjoy travel, reading history and biographies, and watching movies.
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