I've been insured through USAA forever. Luckily (knock on wood), I've never had to file a claim. But I wouldn't go anywhere else.
The company is efficient in its mailings and materials. The price is great (every so often I get quotes from another company, just to make sure). And about once a year, I get a "bonus" check, a dividend return from them, which always comes as a great surprise - better than a tax refund.
I bought a new car a couple of years ago and the transfer of insurance from one auto to the next was seamless.
The one thing about the company is that the insurance products are only available to people in the USAA "family" - this is great for me, and probably keeps their costs down, but it isn't available to the general public.
Incidentally, their banking products are great too, and are open to all.
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