USAA Service is Very Disappointing
Written: Oct 04 '05
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Pros: None that I can think of
Cons: Employees are rude and unhelpful, no local agents or adjusters, slow service
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| dholden0117's Full Review: USAA Group - Home |
I have been a USAA member for auto insurance since 1975 and was very satisfied with their prices and service, so a couple of years ago I switched my homeowners insurance to USAA too. This has turned out to be a major mistake. From my experiences with them over the past year or so, I have found that USAA is only interested in taking your money, and when you have a problem their employees are unhelpful to the point of rudeness. After hurricane Ivan last year USAA arbitrarily changed our deductible to 1% of the value of the home, and increased the policy premium. This is in Montgomery, Alabama not on the coast. We recently put our house on the market and after the home inspector said that there was evidence of hail damage the potential buyers asked that we have USAA check the roof. We asked USAA to look at it over two weeks ago, and they have delayed and dragged their feet on it until the closing on the house has had to be postponed. In my opinion USAA is still OK for auto insurance, but I would recommend avoiding them for homeowner's.
Recommended:
No
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Epinions.com ID:
dholden0117
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Reviews written: 1
Trusted by: 0 members
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