What's Happened to USAA?
Written: Dec 26 '08
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Product Rating:
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Pros: Great sales pitch based on historical (more than 15 years) performance.
Cons: Just another money grubber now.
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| wbaker1's Full Review: USAA Group - Home |
I have USAA home and auto policies. When needed, USAA has failed to render that "service" on which we're sold. For example, I was strongly suggested to use their recommended repair facility instead of a reputable outfit in town. When USAA's repair facility took too long to repair my vehicle, at USAA's demand, I pay for the additional rental though rental was part of my fully paid coverage! USAA wrongly withdrew money from my checking account causing bounced-check fees to amass. Though I explained the situation, USAA didn't return my money until weeks later after they "reviewed the tape" (whatever that is). Money was returned but not fees and never was there an apology. On Christmas Eve, I'd left my checkbook at home but had my USAA Mastercard. With a credit limit approaching $20,000 and a payment of $4,000 in the previous month, I had no worries until my charge was declined. Christmas Eve, too late to get my checks, no presents for my family. USAA's response? "I understand, I'm sorry." Well, me too, except I'm not lying.
Recommended:
No
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Epinions.com ID:
wbaker1
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Reviews written: 2
Trusted by: 0 members
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