USAA Group - Home

62 ratings (62 Epinions reviews)
Epinions Product Rating: OK
5 stars
18
4 stars
2
3 stars
4
2 stars
9
1 star
29
Share This!
  Ask friends for feedback

USAA /PHH Mortgage Services suck

Aug 16, 2011
Review by  
Not yet rated

Pros:In 30 years, I have had good service with few issues or claims.

Cons:They cover for mistake made by their partner corporations over customer interests.

The Bottom Line: In terms of loyalty to the CUSTOMER, USAA has been corrupted by it's success.  Don't look to them to serve your interests first.


I have been a member of USAA since 1981 and they cover my mortgage, home insurance, auto, banking and credit card. Most of the time I have had few issues and they have responded promptly.  
Now comes an issue with my mortgage payment in July. Their "trusted partner" in the mortgage area, PHH mortgage services, received my payment plus extra principal on July 1.  However, it was not processed until the 6th of July AFTER they withdrew my mortgage payment from my banking account so I basically paid 21/2 mortgage payments in July.

After calling PHH customer services and speaking to a representative and his supervisor, I received NO explanation where my money was for 5 days.  Next I was refused when I asked to speak with the next supervisor so I went to USAA Mortgage Services Customer Relations.  

So far after wrangling with them for over a month, I still get the cover up for their "trusted partner," [they use that term EVERY TIME they refer to PHH Mortgage Services like it was some kind of mantra.] and still have no explanation why my money was not processed for 5 days.  They either screwed up or are using mortgage payments in short term markets for additional profit. Now I am being ignored.


It would seem on THIS issue, USAA is not better than the major banks.  The raw greed in this country is disgusting.


Recommend this product? No


Share this product review with your friends   
Share This!


Related Deals You Might Like...

Usaa Usaa Water Bottle Straw Sip Cup Promotional Item W/ Bracelet Military

Usaa Usaa Water Bottle Straw Sip Cup Promotional Item W/ Bracelet Military

ilovemycows Store USAA promotional straw water container/cup and rubber bracelet. The cup has a flip top with a straw inside. Great colors in the brac...
eBay

$9.99

FREE Shipping
CafePress USAA: Discovery - Black T-Shirt

CafePress USAA: Discovery - Black T-Shirt

Dark T-shirt100% preshrunk cotton, Charcoal Grey is 50% cotton/50% polyesterCrew NecklineStandard FitMachine Wash Cold
CafePress.com

$21.99

+$6.49 shipping
Army Circular Shape Embroidered Military Patch - USAA

Army Circular Shape Embroidered Military Patch - USAA

Add our finest USAA Army Circular Shape Embroidered Military Patch to your military patch collection. Displaying our army patches is a great way to sh...
e4Hats.com
CafePress USAA: Discovery

CafePress USAA: Discovery

Dark T-shirt100% preshrunk cotton, Charcoal Grey is 50% cotton/50% polyesterCrew NecklineStandard FitMachine Wash Cold
CafePress.com

$21.99

+$6.49 shipping
CafePress USAA: Clavius Base

CafePress USAA: Clavius Base

Dark T-shirt100% preshrunk cotton, Charcoal Grey is 50% cotton/50% polyesterCrew NecklineStandard FitMachine Wash Cold
CafePress.com

$21.99

+$6.49 shipping
Army Circular Shape Embroidered Military Patch Cap - USAA

Army Circular Shape Embroidered Military Patch Cap - USAA

Solid in color and embroidered circular patch of different Army services is glued on the front crown of cap. 6 small ventilation holes placed on each ...
e4Hats.com
CafePress USAA: Clavius Base Seal 2 T-Shirt

CafePress USAA: Clavius Base Seal 2 T-Shirt

Women's T-Shirt5.6 oz. 100% cottonCrew necklineClassic fitMachine Washable
CafePress.com

$16.99

+$6.49 shipping
CafePress USAA: Discovery One Hoodie (dark)

CafePress USAA: Discovery One Hoodie (dark)

Hooded SweatshirtHeavyweight 90/10 cotton/polyester blend by HanesDrawstring hood and kangaroo pocket Stretch ribbed cuffs and waistband Standard adul...
CafePress.com

$44.50

+$6.49 shipping
CafePress USAA: Clavius Base Black T-Shirt

CafePress USAA: Clavius Base Black T-Shirt

Dark T-shirt100% preshrunk cotton, Charcoal Grey is 50% cotton/50% polyesterCrew NecklineStandard FitMachine Wash Cold
CafePress.com

$21.99

+$6.49 shipping
CafePress USAA: Discovery One Zip Hoodie (dark)

CafePress USAA: Discovery One Zip Hoodie (dark)

Zip HoodieHeavyweight 90/10 cotton/polyester blend by HanesDrawstring hood and front pocketsJam-resistant metal zipper Stretch ribbed cuffs and waist...
CafePress.com

$49.50

+$6.49 shipping