Veterinary Pet Insurance

82 ratings (81 Epinions reviews)
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Veterinary Pet Insurance - Not Worth the Money

Apr 26, 2001 (Updated May 12, 2001)
Review by  
Rated a Very Helpful Review
  • User Rating: Disappointing

  • Customer Service:
  • Web Site Experience:
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  • Response to Claims:
  • Price Confidence:

Pros:None that I can think of

Cons:Slow payment, rude customer service people

The Bottom Line: Don't waste your money. My family works hard for the money that we have and we feel we have been ripped off and deceived by this company.


Whatever you do, don't sign up for insurance through this company!! I have been a member less than a month and I am already very very unhappy.

I had thought of getting Pet Insurance after our first dog, Oscar (a dachshund), was hit by a car. He died, but had he lived, he would have required expensive surgery and long term care. He was also hit in Canada, and the main reason I considered VPI was cause you could use any vet - anywhere. I called VPI and was informed that they specifically cover any back problems that are common in dachshunds. I think that sealed the deal. I joined immediately. But after reading the numerous opinions on here, I don't believe that to be true.

I signed up for the Gold Plan along with the routine care package. Well, when I joined, I signed up for the monthly debits from my checking account. I signed up for it to come out on the 5th, yet 6 days ago (April 20th), my account was debited the $18.50 for my monthly payment. Well, I haven't even been a member for a month yet, and I have already made 3 payments to this company. Well, I called to tell them that they screwed up and tried to get it switched to the 5th, but was told, very rudely, that if I switched it to the 5th, I would also be debited on May 5th! I couldn't believe it. So in less than one month of having a policy, I would have paid 4 times!! Tell me how that makes sense.

So I left it on the 20th, knowing that I will be canceling the policy long before the next payment would be debited. Also, when I was speaking with the Customer Service person, she was very rude, and actually hung up on me after I told her that as soon as I got reimbursement for the pending claim I had, I would be canceling the policy. I had taken my dog to the vet on April 15 for his routine care and I am currently waiting for payment. They told me when I signed up that they pay the reimbursements in 7-10 days. Well it has now been 9 business days and when I call to find out what is happening with the claim, they say it has 5-10 more days of processing left!! I think that is well beyond 7-10 days. I was also told that there is no deductible for the Routine Care, but some people have written Opinions stating that isn't the case.

I will come back and update my Opinion as soon as I receive my reimbursement and that will tell me whether there was any deductible.

All in all, there are many negative things about this company - the worst being their horrible customer service. I intend to speak to a manager when I cancel my policy and let them know how badly I was treated and by who. I believe that they misrepresent themselves as being something that they're not!!!


*UPDATE* 5/12/01 - I received my reimbursement on 5/10/01. So it took them 5 days short of a month to process my claim, which was a simple Routine Care Claim. Imagine how long it would take for anything major!!! I cancelled my policy the same day I got my check.


Recommend this product? No

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