Cons: makes promises they can't keep
This year, for the first time ever, I decided to do my taxes online with the assistance of H&R Block. I usually do my taxes myself, but last year we had a baby and we had some minor deductions and I wasn't quite sure how to proceed.
I logged on to their web site and started their tax program. The program itself took forever. They ask all the questions on a normal 1040 but they ask them one screen at a time. Finally I was done completing their form and ready to submit it. (it took about 1/2 hour to complete) I submitted and their payment screen popped up. Now I don't have tons of online experience, but a lot of companies accept checks online, however H&R Block is not one of them. So basically you can't submit your taxes online unless you have a credit card. This is mentioned NOWHERE that I could find prior to the grueling half hour spent answering questions. So I scrambled to find a card and charged the $19.95 for the service. I received a confirmation number that my submission was received successfully and was being processed prior to being sent to the IRS.
Great, my return would be here in 2 weeks, just in time for my sons first birthday for which we had planned to have a large party using our tax $$.
Wrong!! After 2 weeks I contacted H&R Block to check the status of my return since I still had not received it. I was transferred around from customer service representative to customer care and back again, only to find out that there was NO record of my tax return. Even though I had a confirmation number -still no record.
I contacted our local H&R Block and found out that they charge about $125.00 per tax return. Since I didn't want to pay this kind of money, I decided I would file a paper return and hope it would be here in time for the birthday. Well you know how the IRS is and of course the refund was not here until almost a month after the party.
H&R Block did refund the $19.95 I spent but there is no way to refund someone for a waste of their time, which is exactly what this was. I had to call a specific phone number for the refund to my credit card and was greeted by a machine that told me to state my information and my credit card would be refunded. I'm not comfortable doing this type of thing because there is no way to tell whether this was a secure line, or whether this was the only person to have access to my social security # and credit card#. I left the information assuming that someone would get back to me to confirm that the appropriate information was received. No one ever did and it wasn't until I received my credit card statement a month later did I learn that I was indeed credited the $19.95. This will NEVER happen again. The quality of customer service was terrible and the accuracy of information kept by the people who millions trust to accurately file their taxes is appalling.