User Rating: Excellent
Helpfulness of Preparer:
Pros:Quick, friendly service, open all hours
Cons:Mistakes are frequent, people may not be as well trained as needed
After two years of using H&R, our experience has been both good and bad. The first year we used them, we had very little to worry about and our taxes were done in minimal time. The only catch was, the amount charged to us was larger than we had anticipated.
Recommend this product?
This year we used them again, and anticipating a larger charge helped when we got the call~~~only two days later, that they were complete, but for our signatures. Well, when we arrived to sign the forms and learn how much we were getting back, I started looking over the information they had printed on the summary sheet, and low and behold I found a HUGE mistake. The preparer did not read the information sheet that I filled out when I dropped them off on Friday, and of course was not there on Sunday when we were. He/she left off one of our children. Those of you with kids know that a dependent is the BIGGEST deduction you can receive and to have one left off, well that could have cost us $1500.00!
I quickly pointed the error out to the clerk who was helping us, and she was just as surprised as we were, but there was a difference. She didn't know who the preparer was!
Working out of the home for a few years before my children came along helps me understand how important and hectic deadlines are and what a "rush" job is like, but not knowing the people you are working with is completely foreign to me. NOT knowing somebody is hard enough, escpecially when you are entrusting your financial information. TRUSTING someone with that information is entirely on a "hope" situation. I hope they are experienced. I hope they don't make a mistake. I hope they are honest.
Getting back to the situation, this gal really started scaring me, because as she was looking over the document, she noticed some other discrepancies, and with us standing in front of her at the time, I could tell she was nervous about showing her unease.
Well, our visit concluded when she made an appointment with me for the next day, to sit down and go over everything.
She was great! We actually came out A LOT better off than first anticipated, and she was very gracious and apologetic. I did ask if she found out who did our first one, and she stated that there are so many people that work in that particular office and at different times, that is it hard to know everyone. She herself was a "graduate" of the H&R Block course on Tax Preparation.
Is is worth the worry to have your taxes done in less time than taking them to a Professional Accountant? Is it worth paying for someone's mistake?
If I had not had the insight to check things over BEFORE I signed, then we would have had to file again, and possibly not be able to get the return we were entitled too.
We will probably use them again, if I can be sure that the same gal will do them again. If not, then we may just take our business elsewhere.