GE PT960SRSS Electric Oven

1 ratings (1 Epinions review)
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Do Not Purchase

Nov 7, 2012
Review by  
Rated a Helpful Review
  • User Rating: Disappointing

  • Ease of Use:
  • Durability:
  • Ease of Cleaning:
  • Style:

Pros:Nice style, door matches warming oven. Good size.

Cons:LCD panel is $1200. Extended warranty a must.

The Bottom Line: Do not buy this product or any oven from GE.


Purchased this oven (most expensive of GE Profile) few weeks ago for new kitchen. Installed and used one time. Had to turn off main circuit breaker in the house for an electrical check, when turned on the LCD Control Panel on new oven was nonresponsive to touch. Called GE, they said it was due to low voltage to oven, had electrician come back to verify voltage. Called GE back to send service person, who came within a couple of day and could not fix. LCD control panel board is on backorder for over one month, no ovens in nearest warehouse. GE determined that day they could not get part from Asia until the end of November, but did not call me. I had to call them the next day to get me a new oven. There are no ovens in the local warehouse, so I had to beg them to research stock in other US warehouses. Now, have to wait for 48 hours to get permission to send me a new oven from the alternative warehouse. Case manager will not return phone calls, I have to sit on hold for 20 min each time to speak to another rep. All the GE reps just try to get you off the phone without giving you an answer. It appears I  will need to purchase a new free standing oven to use for Thanksgiving because it is unknown when and if I will get a replacement. While I understand the control panel could be blown out of other brands, I would not recommend GE due to the poor customer service I have received.


Recommend this product? No


Amount Paid (US$): 3000

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