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HP OfficeJet 6500A All-In-One Inkjet Printer
(4 Epinions reviews)
Epinions Product Rating:
Bad product, bad service, unreliable Company
Dec 22, 2011
Review by charlenemc06
Rated a Helpful Review
User Rating: Disappointing
Ease of Use:
The Bottom Line: Expensive to use due to wasted ink. Support people are unable to help.
I purchased this printer in June of this year (2011). During the installation, the printer started spitting out printed sheets with 2 or 3 lines on each. I called HP for support and was helped with the problem. However, this has happened periodically since. At that time,I bought an extended warranty. About 6 weeks ago it quit printing checks and mailing labels because of the error message "Mismatch of paper size". I spent about 1 - 1 1/2 hours on the phone with a support person without getting a solution to the problem. At this time, I noticed that they had sold me a warranty from August, 2010 to August 2013. I have sent them verification of my purchase 3 times trying to get this straightened out. No success as of today. The support person was supposed to get back with me to try to solve my problem. As of today I have not heard from them. I am going to put this piece of junk out for the garbage collectors. Maybe I can prevent somebody else from making the same mistake I did. Their product is no good. The service if no good. And, the company has been unreliable.
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Amount Paid (US$): 139.99
Operating System: Windows and Macintosh
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