Hp Printer Photosmart all in one Reviews

Hp Printer Photosmart all in one

1 ratings (1 Epinions review)
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Completely Disappointed!

Mar 26, 2012
Review by  
Rated a Helpful Review
  • User Rating: Disappointing

  • Ease of Use:
  • Paper Handling:

Pros:It's wireless and pretty.

Cons:It's loud, broken, and HP customer service is horrible.

The Bottom Line: I would not recommend this to anyone.


I purchased this printer from Best Buy on January 20, 2012.  Initially, everyting seemed to be working perfectly.  I was excited to finally have a wireless printer!  On March 1, 2012 I tried to print and got a paper jam error message.  After several days of trying to fix it using all their online troubleshooting tutorials, I finally called HP because the Best Buy warranty was only 30 days but the manufacturer's warranty is one year.  After having me redo all the steps from the online guide, they decided it needed to be replaced.  A couple of days later a man in India called me for my credit card information stating that they would only use it in the event I didn't return the original one. I decided that was fair enough.  Today is March 26, 2012.  I received my replacement.  The packaging indicates it is actually a remanufactured unit.  I plug it in, follow the instructions on installing the ink cartridges and voila!...this unit has a broken printer carriage.  Now what?  HP won't refund me for the original unit, Best Buy won't refund me and my daughter has reports I need to print out.  Neither company cares that I will now have to purchase another printer.


Recommend this product? No


Amount Paid (US$): 80.00
Operating System: Windows

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