Maytag Neptune MAH5500B Washing Machine Reviews
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Maytag Neptune MAH5500B Washing Machine

199 ratings (178 Epinions reviews)
Epinions Product Rating: OK
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Neptune Stinks

Aug 21, 2007
Review by  
Rated a Helpful Review
  • User Rating: Disappointing

  • Ease of Use:
  • Durability:
  • Ease of Cleaning:
  • Style:

Pros:Saves water

Cons:very expensive, must be cleaned with bleach prior to every use.

The Bottom Line: No matter what you replace or how much you clean, the smell will not go away. Maytag no help.


Maytag, I have finally had all I can take of your horrible product.

I purchased my Maytag Neptune washer new from Best Buy. After my clothes began to stink, I had all of the gaskets replaced and the washer cleaned. I have followed every bit of advice given online from Maytag and others to try and remove the odor. Even now, before I can do a single load of laundry, I have to wash my machine in bleach so that I can reduce the smell. Please notice that I said reduce, not eliminate. I have yet to find anything that works for very long, and the odor it always there, despite cleaning and HE detergents.

Every fix I have had to pay for out of my own pocket. I didn't know about the time limit for reporting this problem. So I missed out on both warranty repairs and any other forms of compensation.

I certainly regret my decision to purchase this machine. It was a big deal for our family. It was an economic hardship for us to spend the extra money for this washer, but we felt that even though our city did not give rebates for low water washers, it was still the best thing for the environment. We were also convinced that we could not go wrong with a name like Maytag.

Here we are, 3 years later. Sunday, I wrapped my son in a towel after a swim and gagged from the smell when the towel got wet. I threw it away. I put on a T-shirt to go for a run, and have to cut the run short because I can't stand the smell coming from my shirt. Even as I sit at my desk typing this letter, I can smell my washing machine under my cologne, and it just makes me mad.

My family is saving their penny's for a new washing machine. I cannot in good conscience sell the machine I have. Nor would I wish it on some charity. It is not even good enough to wash towels in an animal shelter, it just stinks that bad.
When we finally get the money to replace our washer, we will put it out with the trash. We will have to put a warning sign on it so no one thinks its fixable and try's to use it.

I have certainly learned a few things. I will never purchase another major appliance based on brand reputation again. I will never purchase another major appliance without extensive research, and finally I will never, ever, purchase another Maytag as long as I live.

I am writing you today out of frustration. I have not provided purchase dates or serial numbers, nor copies of receipts from service calls. I have been down that road and received no solutions. I expect nothing from you, I simply needed to express my disappointment with everything about this washing machine and the Maytag label on it.


Recommend this product? No


Amount Paid (US$): 1000.00


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