Pros: Customer Service, length of time on moving shipment, saving a lot of money
Cons: Loading/unloading twice. If you don't mind doing this- it is well worth it.
I felt writing a review was the right thing to do after spending a great deal of time reading reviews on this very site concerning ABF/U Pack.
I recently moved from LA to Atlanta with U Pack. I read up on how to prepare and pack everything very carefully. I moved a one-bedroom apartment. I could not leave a truck on the street in either city, so I opted on terminal to terminal move. I rented a u-haul for the day and with one friend, loaded in Venice and unloaded at the freight yard in Pico Rivera. Be sure to bring a small ladder or foot stool to stack high in the truck. You should not need a ramp because the U-Haul can back right up to their truck (the U Haul is about a foot lower). I placed all heavy/larger items in first and packed straight up from there. Try to get as many items (even the cumbersome ones) in boxes. It will save you a lot of trouble. Also, be sure to use DURABLE thick boxes- not the cheap thin ones that are sure to break or be broken by another box sliding on them. I noticed all of the boxes had some wear and tear on them from the trip. Also, be sure to protect your furniture and wrap it up. I bought cheap painters wrap at Home Depot. Leave nothing exposed in the truck. They haul toner and when something brushes up on the sides or bottom of the truck it turns black.
I loaded up the truck on a Thursday and to my surprise my shipment arrived in Atlanta on Tuesday night. Very very impressed with them in that regard. All of the ABF employees were very friendly at both locations. I heard some people say they did not get good service, well I got excellent service in both LA and Atlanta. I had to rent a u-haul again for the day and get help from another buddy to unload. When I opened the truck in Atlanta everything was fine and intact. No damage (I thought some of my boxes might fly around some), but like I said- I spent a lot of time packing and wrapping everything up and making sure it would not fly around. Take the time to use a ton of bubble wrap and some packing peanuts to protect everything. You can also buy bubble wrap at Staples that sticks to itself so you don't have to tape everything. I also used every single towel I owned to help protect breakable items. You have to be very smart and maximize your space. I ended up using 7 linear feet. Bottom line- I spent appx $150 renting 2 U-hauls, probably about $200 on various boxes and packing materials and the cost of the ABF move was $1100. All said, this was still appx $600 cheaper (based on the lowest quote- and I did check them all) than renting a truck and driving myself out of California. Plus, think of GAS money right now and food and lodging. ABF was worth it..........I hope this review will help someone like it did for me. None of my friends had heard of moving this way before. I promised I would go back and write a review no matter what happened. Good luck. I hope your move is as smooth as mine was.