Excellent experience; no problems
Aug 22, 2005
Review by jnewmark
Rated a Very Helpful Review
User Rating: Excellent
Customer Service Experience:
Pros:Reliable, prompt, secure, economical.
The Bottom Line: I recommend U-Pack because, compared to other options, U-Pack is easy, safe, economical, and stress-free.
I used ABF Upack for my move from Detroit to Albuquerque just this month, August 2005. I found out about the service about four weeks ahead of my departure date and read others' reviews of the service here. Nearly all reviews were positive, so that boosted my confidence in using the service.
Recommend this product?
I called about service and found that the ABF rates were comparable to renting a U-Haul and towing my car, and with UPack, I would not have to pay gas, which would be a huge financial addition to the cost if I had driven a U-Haul truck and towed my car. With the U-Pack, we loaded the truck, sent it on its way (more on that), and drove in my car. U-Pack was competitively priced and easy.
Once you schedule your U-Pack move, it is true that packing in both a space-efficient and padded way is helpful. The ABF trucks are not air-ride equipped, so it is possible for breakables to jostle around, however, because of how carefully we packed, none of our items broke. I really recommend packing your delicate items carefully and planning well in advance for this. Since U-Pack trucks and prices are based on the amount of feet in the truck you end up using, take that into consideration when you are packing -- that is what I mean by packing for safety of items and space efficiency.
When we called our Detroit ABF dispatch two days in advance of the move, to schedule the specific drop-off time, they answered right away; on the move day, the truck came on schedule, well within the time range they gave us. We loaded the truck with the ramp provided and finished around 6:30 p.m. and called the ABF dispatch right away. They came that night, actually within 30 minutes of our call, helped us install the bulkhead (which not all drivers do, I guess), measured the footage we'd used, had us sign a form, and off the truck went. We tracked it online and it arrived in Albuquerque ahead of schedule, on the same day we arrived in the car. We called then to schedule the drop-off so we could unload, and again they came promptly. None of my items were damaged and the service, all-in-all, was very smooth.
I do recommend changing your address with USPS online before you book with ABF because when you finish the USPS relocation information online, up will come a $50 ABF coupon which you can use when you book your truck. There is also a $50 discount for booking online. Also, be aware that for every foot you go over the allotted amount you were quoted, you will be charged like $176 or something, but that same amount will be deducted if you go under, by each foot. We were only one foot over, so their estimates are quite good, and I had a lot of stuff, so I was worried. But as I said, I recommend the service highly as an economical option, one that can be relied upon, in my experience, for promptness and security.
Punctuality: Showed up on time
Ease of Filing Claim: N/A
Lost Goods: No
Amount Paid (US$): 2300
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