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Excellent Experience; Great Price; Wonderful Service
Feb 9, 2009 (Updated Feb 9, 2009)
a Helpful Review
by the Epinions community
User Rating: Excellent
Customer Service Experience:
Pros:Excellent Experience; Great Price; Wonderful Service
The Bottom Line: Definitely consider ABF U-Pack: Excellent Experience; Great Price; Wonderful Service
This was a truly wonderful experience -- if only more companies could be this great.
Recommend this product?
Television commercials caused me to consider this option for moving family heirlooms (antique furniture, china, crystal, etc.) from Los Angeles to Denver.
Compared to other options, for door-to-door service, ABF U-Pack was nearly 30% less expensive than full-service moving companies. [We considered quotes for door-to-door service, terminal-to-terminal service, and door-to-terminal service. Given the cost and time of rental trucks on one or both ends, however, door-to-door service simply made sense.]
I called their customer service lines twice. Both calls were answered within one minute and the agents (Laura Iraheta and Kenna Denton) were fantastic. Both calls (one for a specialized quote; the other to make reservations) were confirmed via email.
On the appointed day, the trailer arrived a few hours late, but I had been provided adequate notice by the ABF terminal, so it was not an issue. With the trailer loaded overnight, ABF picked up the trailer at 9am the next morning; most of my neighbors didn't even see it! Both drivers were personable and accommodating.
Scheduled for three days in transit, the shipment arrived at 11 am this morning, on time and with everything intact.
As I already said, the entire experience was truly a pleasure from beginning to end.
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Punctuality: Showed up on time
Ease of Filing Claim: N/A
Lost Goods: No
Amount Paid (US$): 982
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