My car is WHERE?!
Written: Apr 14 '00
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Product Rating:
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Pros: customer service is friendly...
Cons: ...but totally powerless to do anything about all the things that went wrong
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| Signe's Full Review: A AAAdvantage Auto Transport |
Never have I hated a company with such passion as the hate I harbor for AAAdvantage. Let me tell you why:
1. My car was supposed to be delivered in 7-14 days. It took a month.
2. They missed not one, but TWO delivery windows that they had scheduled at my "convenience" (read: whenever they darn well felt like coming). When I talk about my lost youth 40 years from now, I'm going to especially miss those 10 hours.
3. They lost track of my car along the way. When I called to find out about my delivery status: "Your car was sidetracked to Tucson. We think." When I called to find out why they missed the first delivery window: "Oh. We forgot to put your car on the truck from LA. Yeah, um, sorry."
4. They didn't even come through on small promises like calling me back. Instead, they'd go home for the weekend before I could manage to call them back.
5. When the car was actually delivered (no small miracle), they handed over the keys to my friend's roommate because I wasn't there. Never mind that I had never given them permission to do so and didn't get to inspect the car for damage. I guess I'm lucky that it was someone I vaguely knew and not a car thief lying in wait at their apartment...
6. All the while, I was given the runaround by everyone I talked to in customer service (although they were very nice about it). I was promised at least a partial refund, until I actually wrote to the person in charge to ask for it. Then I was told to write to someone else. Then I was told that that person was on vacation. Then that person wrote back to say, no, I had been misinformed, and that even though the company had violated the terms of its own contract, I would not be receiving a refund. Charming.
The service, from Houston to San Francisco on an open-air truck, cost about $700, which is not an unreasonable fee had they done what I paid for. But they didn't. And they probably won't for you, either.
Recommended:
No
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Epinions.com ID:
Signe
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Location: Chapel Hill, NC
Reviews written: 10
Trusted by: 23 members
About Me:
Hot babe robot.
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