The Best, The Best, The Best!
Written: Oct 24 '03
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Pros: Professional, Experienced, Punctual, No damage
Cons: None!
The Bottom Line: American Van is a great representative of Atlas. They weren't the cheapest. But I didn't care. They took great care of my items as if they were their own!
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| cb421's Full Review: Atlas Van Lines |
This was the most pleasant moving experience. My move was a local move in DE. I had a couple of different salespeople come into my home to give me an estimate. Don Squires from American Van & Storage, which is an agent for Atlas Van Lines in Delaware, was very pleasant, he was punctual, and extremely informative. He gave me a checklist of things that I needed to do prior to moving. He gave me an estimate for transporting my goods and another estimate for packing all of my stuff as well. My estimate was to take 6 hours and 1 hour travel time (alloted for driving to my old house and to my new house). He explained that the packing was the most expensive and gave me some tips on packing myself. There were some items that I did not want to pack like my good china, and pictures. He told me that if I was to pack them, their liability is very limited to any damage. I decided that they could pack the things that I was most concerned with.
Packing & Loading Day
When the driver and his crew came to my home, they were right on time. They were pleasant and were very friendly towards each other. You could tell that they all liked each other and they like to work together. I have moved myself before this and was expecting this to be an all day event. They packed all of the things that I had told Don I wanted packed. They disassembled my beds and my daughter's crib. They started to load all of my belongings onto the truck, (which was down 3 flights of stairs and up 2 flights. I lived in a condo with no elevator) without any complaining!! I hated walking those stairs every day, I can only imagine what it was like to move my couches and big TV on those stairs. I was amazed! I bought them all pizza and soda for lunch, I thought they would like to take a break, but to my surprise they ate and went right back to work! Tucker, Tommy, & Vinnie were in and out of my condo in less than 4 hours. I had recently had the whole place painted, spiral staircase and all, and not 1 scratch, dent or mark on the walls!
Delivery
The drive to the new house was short. Only 4 miles away. When Tucker came in to look around and take note to where everything was going he took note of the newly refinished hardware floors. Don told me at the beginning that I should get some old cardboard to put down in the high traffic areas. I forgot. Tucker said no problem, they had some materials on the truck that they could lay down. He used some old cartons and blue foam-type runners on the high traffic areas. Let me tell you, no problems with the floors. My stuff was being unloaded faster then I could keep up with. My rooms were small so I was concerned with the way the furniture would fit. Tucker and Vinnie were very helpful with their "design" ideas. I had a scratch on my tall dresser in my bedroom. He pointed it out to me right away and noted it on my paperwork. That was the only thing damaged in my whole move. I gave the guys all a tip and they were very gracious! Best thing of all my estimate was for the exact amount Don has quoted me. No surprises at all. I was very nervous to use a moving company, you always hear so many stories. I wish 20/20 would do an episode on American Van & Storage to show what a good company is supposed to do!
My damage was handled so quickly, the girl from the office called me the next day and said she would send a repair person to come and fix my scratched dresser. He called and made an appointment, and fixed it so you can't even tell the scratch was ever there!
My dealings with American have been great. I have recommended them to 2 people that I know. One used them and had a similar dealing. One went with a cheaper company and did not have the same luck. I guess it is true, you get what you pay for!
Recommended:
Yes
Punctuality: Showed up on time
Lost Goods: No
Amount Paid (US$): 770.00
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Epinions.com ID:
cb421
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Reviews written: 1
Trusted by: 0 members
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