NEVER EVER USE BEKINS
Written: Jul 29 '04
|
Product Rating:
|
|
| Customer Service Experience: |
 |
|
| Ease of Filing Claim: |
 |
|
|
Pros: None.
Cons: Late pick-up and drop-off. Poor customer service skills.
|
|
|
| revjt3's Full Review: Bekins Van Lines |
I have moved several times. Bekins offers the worst service imaginable. I tolerated their being late picking up and delivering our belongings. What irritated me the most, however, was the fact that they almost never called us. Throughout our move, we called them well over two dozen times asking them for information and updates. Only one of our calls was returned, because the representative hung up on us when he put the call on hold. Once he did call us back, he had neither information nor the desire to assist us. The many customer service representatives with whom we spoke were ill informed, lazy, and possessed absolutely no customer service skills whatsoever, let alone common sense. I will never use Bekins again. I would at least give a “D” grade to someone who failed, but exhibited a modicum of effort. An “F” grade is too high for Bekins.
Recommended:
No
Punctuality: Showed up late
Lost Goods: No
Amount Paid (US$): 7,000.00
|
|
|
|
Epinions.com ID:
revjt3
|
|
Reviews written: 1
Trusted by: 0 members
|
|
|
- Add to My Yahoo!: 
- Add to Google Homepage: 
© 1999-2009 Shopping.com, Inc.