Crown Van Lines

4 ratings (3 Epinions reviews)
Epinions Product Rating: Disappointing
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The Move from Hell

Aug 7, 2000
Review by  
Rated a Very Helpful Review

Pros:I did not have to pay for it since a corporate move

Cons:The most disorganized experience of my life

After having had the unenviable "pleasure" chuckle, chuckle of having moved myself six times over the years, I was looking forward to finally have a "professional" company move me. The other times I had used four "hulking" friends of mine, and believe me, you have no idea how happy they were to hear they would not have to do it again this time. The other six times had been within San Diego, but this time I was taking a job in San Francisco, so the company was paying for my relocation expenses associated with moving up there. They recommended that I use Crown Movers, which was their corporate movers which has the reputation of costing corporations half the price of other moving companies.

I thought "How Great"! I had talked to the "coordinator" three weeks before the move and she told me not to worry. They will come in one day to pack me and the next day they will load the truck. Then there will be a four day window when they will arrive in San Francisco. The move was to take place two days after I started my new job so I left instructions to leave all appliances in my house and to receive entry into the house by my dad. I use the term coordinator loosely, because I did not hear from her again until she called me at work on day four of the delivery window to tell me that the movers would be delivering my property in two hours.

Crown Published Statistics

Crown Worldwide Moving & Storage, founded in 1972, is one of the largest United Van Line agents in the country. United Van Lines has over 500 agents located in every major city. Crown's corporate office is located in San Leandro, California with a web site of http://www.crownwms.com They are ISO9002 and FAIMISO certified. Their corporate number is 800-669-3869.

Delivery Day

I almost passed out when I saw the van coming because it was longer than the apartment that I was moving into. It took the driver five times to position the van properly in front of the apartment. Of course, to my dismay I also see the appliances that were not supposed to come up in the van. I had to make an emergency call to have them stored off-site. Then the two movers come out of the van. I knew I was in trouble when one of the movers gets out and he is the splitting image of Nicolas Cage with a personality to match. The packages coming into the apartment looked like an episode from Conair. I never saw two people move so fast. All together, it took from 11:00am to 5:30pm to unload. Then another two hours to move the extra property off-site.

Packages not left in designated rooms

Packages were frivolously stacked seven feet high and five rows deep inside the small livingroom of my apartment. Keep in mind that I am 5'2" tall! I asked them how in the world I was going to reach the top. They said, "Don't worry". The boxes on the top are light.

Careless labeling of boxes and inventory lists

There were 64 boxes of various sizes labeled anywhere but in the designated label sections. It was consequently very difficult to find the number of the box, so that I could check off that I had received that inventory item. The six household inventory lists were practically illegible. Throughout the experience the two movers were screaming out inventory numbers of the boxes in unison that I was supposed to check off the inventory lists.

furniture not all assembled

My office furniture was left in four pieces to be assembled at a later date. Two of the four braces of my brass bed were left off the bed. A furniture place did come out after two weeks and corrected this problem.

Broken property

They picked up the china cabinet by one of the handle doors and broke the brass handle right off. They also put one lamp shade(made of sharp paper edges) inside another lamp shade(made of cloth) and consequently all the material was cut. These items are being fixed as well by the furniture restorer place. I must say that the claims office has been very nice and not questioned any of the broken items.


Conclusion

You will be glad to know that after a month I am down to 15 boxes needing to be unpacked. The first week I could not even see the television because they had stacked all the boxes in front of it. I still have not found my dishes but luckily I had moved my china myself so I at least have some china dishes that I can eat on. All in all, I have to say that this was not a good experience for me. I feel terrible from the stress of trying to get these boxes unpacked every night and I still do not feel like I have a decent living arrangement because I still have boxes stacked in the most awkward places. I feel that if I am crazy enough to go this route again that I will be more assertive and demand that boxes be labeled properly and that they are placed in a location that is not as intrusive. Also, boxes that are of higher priority should be labeled as such. Their brochure says that they do that using the term "Hot Boxes" to signify important boxes that have stored in them items that are needed every day. Yet, they did not uniquely identify those boxes. I still think that a real "professional" mover would have done a better job but since this is my first move, I am not sure whether I expect too much.








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